Garage Door Repair Network

Travel limits not programmed

A LiftMaster or Chamberlain 4 up-arrow, 6 down-arrow flash means the opener has lost its travel limits — it no longer knows where the floor is or where fully-open sits. That commonly happens after a power event, a board reset, or on a freshly installed unit that was never programmed. The door may run to the wrong spot, stop short, or refuse to move until the limits are set.

Re-running the travel programming clears it: on most units you hold the black or adjustment buttons per the manual to teach the up and down positions, then let the opener run a full force-learning cycle. It's a DIY job with the manual in hand. The one caveat is a board that won't hold the limits — if the opener keeps forgetting its travel after you set it, the logic board is failing and it's time for a tech quote.

Meaning
The opener doesn't know where the floor and the fully-open position are — travel limits were never set or were lost (often after a power event or board reset).
Likely fix
Re-run the travel programming: on most units, hold the black/adjustment buttons per the manual to set the up and down positions, then let it run a full force-learning cycle.
DIY or pro
DIY-possible with the manual in hand; pro if the limits won't hold — a board that keeps forgetting its travel is failing.

Code tables vary by model year — confirm against your model's manual (model number is on the motor head, under the light lens). Unplug the opener before touching any wiring.

Prefer to just talk to someone?

Call or send the short form — we'll route you to an independent local pro.